Frequently Asked Questions...
- What equipment do I need? (Internet access, webcam, printer if there are worksheets or sheet music?)
- A strong Internet connection (Ethernet cable strongly recommended) is required for lessons. You are welcome to have a secondary webcam that allows you to show your hands on the piano, or the instrument up close. Your teacher may suggest a book, send links, or PDFs for your lesson. You may wish to have printed materials if this is how you work best. A secondary device can come in handy to view music or to play a karaoke track, if needed.
- What happens if I or my teacher need to reschedule?
- While your lessons are scheduled for the same day and time each week, we understand conflicts or illness arise. With over 24-hours of notice, our teachers are often able to reschedule your session. If a teacher must miss your scheduled lesson, they are required to give a make-up lesson.
- What is a good age to start online classes?
- Students under the age of 7 may require a caregiver be present at the onset or during the lesson, especially at first. Once set-up is complete, young ones are often just fine on their own with their teacher.
- What happens if I lose my Internet connection during the lesson?
- We highly encourage our students to use an Ethernet connection for the best possible Internet connection during lessons. If the Internet is a little slow, sometimes turning off the video for a moment fixes it. If there is a complete Internet outage the lesson will be rescheduled.
- Do I have the same teacher for all my lessons?
- Yes! On rare occasions, we may need to provide a substitute teacher. Your satisfaction is our number one priority, so we aim to keep the instructor the same for the duration of your lessons.